Refund policy
At Ravoniq, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
This Return & Refund Policy applies to orders delivered within the United States.
RETURN WINDOW
You have 30 days from the delivery date to return an item to us by mail. Returns outside this window can't be accepted.
RETURN ELIGIBILITY
Because pillows are a personal, hygiene-sensitive product, returned items must be unused, unwashed, and in their original packaging with any protective seal or liner intact. A pillow that's been opened from its sealed packaging, slept on, or removed from its cover can't be accepted back for hygiene reasons — this doesn't apply to items that arrived damaged or defective, which are always eligible.
HOW TO RETURN AN ITEM
All returns must be sent by mail. To start a return, please follow these steps:
- Contact us at support@ravoniq.shop with your order number and the reason for the return.
- If your return is accepted, we will send you instructions and the specific mailing address where you need to send your package.
- Pack the item securely and drop it off at your local post office or shipping carrier.
WHO COVERS RETURN SHIPPING
If your item arrived damaged, defective, or there's an issue on our end, Ravoniq covers the return shipping cost. For any other reason — change of mind, wrong pick, and so on — return shipping is the customer's responsibility.
RESTOCKING FEE
We don't charge a restocking fee on any approved return. Whatever amount you paid comes back to you in full — nothing is deducted for processing or restocking.
ORDER CANCELLATION
Since payment is only collected at delivery, you can cancel your order anytime before it ships at no cost — just email us your order number and we'll cancel it on our end. Once an order has entered processing or been handed to the carrier, it can no longer be cancelled, but you're welcome to return it under our standard return policy once it arrives, provided it meets the return eligibility above.
EXCHANGES
We don't offer direct exchanges. If you'd like a different pillow, firmness, or size, return your original order for a refund and place a new order separately.
REFUND TIMELINE
Once we receive and inspect your returned item, your refund is processed within 7 days.
HOW REFUNDS ARE PAID — COD ORDERS
Since Ravoniq orders are Cash on Delivery, there's no card or online payment tied to your order. Once your return is approved, we'll reach out to collect your payment details (bank or mobile transfer) so we can send your refund directly.
QUESTIONS ABOUT YOUR RETURN
Reach out anytime — we're happy to help.
Phone: +1 347-831-7647
Email: support@ravoniq.shop
Address: 619 E 17th St, Brooklyn, NY 11226, USA
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)