Shipping policy
At Ravoniq, we are committed to providing a smooth, reliable, and transparent shipping experience for all customers across the United States. Please review our shipping information below, including order processing, delivery timelines, and shipping guidelines.
WHERE WE DELIVER
Ravoniq currently ships to addresses within the United States only. We're not able to process or deliver international orders at this time.
CASH ON DELIVERY
All Ravoniq orders are fulfilled through Cash on Delivery. You place your order online, and payment is collected in person when your package is delivered — no card details or online payment required at checkout. Please make sure someone is available at the delivery address to receive and pay for the package when it arrives.
ORDER PROCESSING TIME
Orders are prepared and packed within 1–3 business days of being placed. We work Monday through Friday, so weekends and U.S. public holidays don't count toward processing. Orders placed outside business hours start processing the next business day.
ORDER CUT-OFF TIME
Our order cut-off time is 5:00 PM ((GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed on the following business day.
TRACKING YOUR ORDER
Once your order ships, tracking becomes available within 48 hours. If your tracking page doesn't show movement right away, that's normal — carriers sometimes take a bit of time to log the first scan after a label is created.
TRANSIT TIME
After your order leaves us and is handed to the carrier, delivery typically takes 4–7 business days. This is separate from processing time and can shift slightly depending on your location, weather, or carrier conditions.
TOTAL ESTIMATED DELIVERY
Combining processing (1–3 business days) and transit (4–7 business days), most orders arrive within 5–10 business days from the time they're placed. These are estimates, and occasional delays outside our control can happen.
DELIVERY ADDRESS ACCURACY
Please double-check your street address, apartment or unit number, city, state, ZIP code, and contact details before placing your order. If you notice a mistake after ordering, reach out right away — we'll try to correct it before shipment, but once your order is with the carrier, changes can't be guaranteed.
DELAYED OR MISSING PACKAGES
If your package is running behind the estimated delivery window or tracking hasn't updated in a while, contact us with your order number and we'll look into it with the carrier.
MARKED AS DELIVERED BUT NOT RECEIVED
Check around your property, with household members, neighbors, or your building's front desk before reaching out — carriers occasionally mark a package delivered just before it's physically dropped off. If it's still missing after that, contact us and we'll help sort it out.
MULTIPLE-ITEM ORDERS
Orders with several items may ship in more than one package depending on availability. If that happens, you'll get separate tracking numbers for each — receiving one before the other doesn't mean anything's missing.
FAILED OR RETURNED DELIVERIES
If a carrier can't complete delivery — an incorrect address, repeated failed attempts, or a refused COD payment — the package may be returned to us. If this happens, contact us and we'll go over the options for getting your order back out to you.
SHIPPING RESTRICTIONS
We reserve the right to decline shipment to addresses that fall outside our delivery area, can't be verified, are incomplete, or can't be serviced by our carriers. If this affects your order, we'll reach out using the details you provided at checkout.
QUESTIONS ABOUT YOUR SHIPMENT?
Our support team is here to help with anything shipping or delivery related.
Phone: +1 347-831-7647
Email: support@ravoniq.shop
Address: 619 E 17th St, Brooklyn, NY 11226, USA
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)